Terms & Conditions

Last updated: October 2026

These terms apply to all bookings made with Universal Transfers MK ("we", "us"), Herdman Close, Milton Keynes, MK12 6AD. By booking, you agree to them.

1. Bookings and quotes

Prices are quoted according to your pick-up and drop-off addresses, date, time, vehicle type and any extras. A booking is confirmed when we confirm it to you in writing (email, message or WhatsApp). Quotes are valid for the journey details given; changes to addresses, times, passenger numbers or luggage may change the price.

2. Payment

Payment methods and timing will be confirmed with your quote. Additional charges may apply for extra stops, waiting time beyond the time allowed, tolls, congestion or parking charges, and airport drop-off or pick-up fees, which will be explained to you in advance where known.

3. Changes and cancellations

Please tell us as early as possible if you need to change or cancel. Cancellations made with reasonable notice will not be charged. If a driver has already been dispatched or has arrived, or the booking is cancelled at very short notice, we may charge a cancellation fee. We will always confirm any fee with you.

4. Airport pick-ups and delays

If you give us a flight number we will monitor the flight and adjust your pick-up time for delays. Waiting time allowances will be confirmed with your quote. Waiting beyond the allowance may be charged.

5. Passengers, luggage and child seats

Please give us accurate passenger and luggage numbers so we can send a suitable vehicle. Baby chairs and booster seats are available on request and must be booked in advance. The driver may refuse a journey if the vehicle would be overloaded or unsafe.

6. Passenger conduct

Smoking, vaping, eating strong-smelling food and consuming alcohol are not permitted in our vehicles. A cleaning charge may apply if a vehicle is soiled or damaged. Drivers may end a journey if there is a risk to safety.

7. Our drivers and vehicles

Our drivers are DBS-checked and our vehicles are fitted with GPS tracking for safety and service quality.

8. Liability

We will take reasonable care to provide a safe and punctual service. We cannot be responsible for delays caused by traffic, weather, road closures or other events outside our control. Please take care of personal belongings; we are not liable for items left in vehicles, although we will help you recover them where we can. Nothing in these terms limits your statutory rights or liability that cannot be excluded by law.

9. Complaints

If something goes wrong, please contact us at info@universaltransfersmk.co.uk or by phone and we will do our best to put it right promptly.

10. Changes and governing law

We may update these terms from time to time. These terms are governed by the laws of England and Wales.

Contact

Universal Transfers MK, Herdman Close, Milton Keynes, MK12 6AD · +44 7555 876575 · info@universaltransfersmk.co.uk