Privacy Policy

Last updated: October 2026

Universal Transfers MK ("we", "us"), Herdman Close, Milton Keynes, MK12 6AD, is responsible for your personal data under UK data protection law (UK GDPR and the Data Protection Act 2018).

What we collect

• Contact details you give us: name, phone number, email address.
• Journey details: pick-up and drop-off addresses, dates, times, flight numbers, passenger and luggage numbers, and any notes you add.
• Records of our communications with you (email, phone, WhatsApp).
• Basic technical data from visiting this website, such as browser type and pages viewed, if analytics are enabled.

How we use it

• To provide quotes, take bookings and carry out your journey.
• To contact you about your booking, changes or lost property.
• To keep records, handle payments and meet legal and licensing obligations.
• To improve our service and respond to complaints.

Legal basis

We process your data to perform a contract with you (your booking), to comply with legal obligations, and for our legitimate interests in running and improving our business. Where we rely on consent, you can withdraw it at any time.

Sharing your data

We do not sell your data. We share it only with people who help us deliver the service, such as your assigned driver, payment and email or messaging providers, our professional advisers, and regulators or the police where required by law.

WhatsApp, email and phone

If you contact us through WhatsApp, your message is handled by WhatsApp under its own privacy policy. Email and phone communications are stored securely for as long as needed to deal with your enquiry.

Website forms

Enquiries sent through our website forms are delivered to our email inbox using a third-party form delivery service (FormSubmit), which processes the details you enter only to pass them to us.

How long we keep it

We keep booking and financial records for as long as the law requires (normally up to six years) and other enquiries for a shorter period, then delete or anonymise them.

Vehicle tracking

Our vehicles use GPS tracking for passenger safety, dispatch and service quality.

Your rights

You can ask to see, correct, delete or restrict the use of your personal data, object to its use, or ask for it to be transferred. Contact us at info@universaltransfersmk.co.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.

Cookies

This website uses only essential technology unless we state otherwise. If we add analytics or advertising cookies, we will ask for your consent first.

Contact

Universal Transfers MK, Herdman Close, Milton Keynes, MK12 6AD · +44 7555 876575 · info@universaltransfersmk.co.uk